1) Please email us at info@artilife.asia and state in as detailed as possible the reason why you want to send your item(s) back.
2) Please note that you return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
3) Write your Order Number along with your name and address on the parcel and post it to us at
Artilife
80, Jalan Melaka Raya 25,
Taman Melaka Raya,
75000, Melaka,
Malaysia
Please note it is very important that when you return an item, we know the order number it relates to and your details. Without these details we won’t be able to take the action you want us to.
The number of days for us to receive the returned item and to process your return will vary depending on which postal service you use. However, once your parcel has been received, we will inspect and as soon as we are confident the goods are in their original condition, then your refund will be processed. You are required to provide bank details and we will credit the amount accordingly within a certain amount of days.
For more information on our returns policy, just revert to our returns page.