If the product has a "Pre-Order NOW" with estimated shipping in 3-4 weeks, it indicates that we are collecting orders from our beloved customers and making a purchase order to the brand owner as soon as possible. You'll be receiving your product within the estimated shipping time as per stated.
Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.
If the product is Ready Stock, please allow 1-3 working days to prepare your order before we send it off. Your order should reach you within approximately 5 working days (West Malaysia) or 7 working days (East Malaysia) and a signature may be required on receipt.
We are unable to redirect orders to a different address after dispatch. Therefore, please ensure that all delivery information is correct prior to check out. We cannot be responsible for delivering to incorrect addresses.
Sometimes we don’t send everything you’ve ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.
If your order has been sent separately then the delivery note will only state which items should be in that part of your order.
Please check the delivery notes from each part of your order to make sure you are not missing anything.
If something is missing, please get in touch with us at info@artilife.asia quoting your order number and the missing item and they will investigate the matter further.
We aim to get your order right every time but we do occasionally make mistakes. If you have received an incorrect item, let us know straight away by contacting us at info@artilife.asia . We will try and sort it out for you as soon as possible.
For more information on our returns policy and procedures, please revert to our policy pages.
Our unconditional return and refund policy only lasts for 7 days. If 7 days have gone by since the receiving of your purchase, unfortunately we can’t offer you a refund or exchange.
1) Please email us at info@artilife.asia and state in as detailed as possible the reason why you want to send your item(s) back.
2) Please note that you return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
3) Write your Order Number along with your name and address on the parcel and post it to us at
Artilife
80, Jalan Melaka Raya 25,
Taman Melaka Raya,
75000, Melaka,
Malaysia
Please note it is very important that when you return an item, we know the order number it relates to and your details. Without these details we won’t be able to take the action you want us to.
The number of days for us to receive the returned item and to process your return will vary depending on which postal service you use. However, once your parcel has been received, we will inspect and as soon as we are confident the goods are in their original condition, then your refund will be processed. You are required to provide bank details and we will credit the amount accordingly within a certain amount of days.
For more information on our returns policy, just revert to our returns page.
It is optional to create an account to shop at artilife.asia and you may checkout as a guest instead.
However, if you do set one up, you will be able to save your address and credit card details for faster shopping. Furthermore, you can be the first to know about our exciting new collection, upcoming sales, giveaways and from time to time, little surprises.
You may sign up right now, or you may start shopping straight away and set your account up when you check out, whichever suits you best.
