We cover both West / East Malaysia and Singapore.
If you are from Singapore, you are able to switch the currency from MYR > SGD in order to view the product price. Even though our payment gateway accepts only MYR, you're still be able to make the payment via Singapore Debit/Credit Card. Your bank will process accordingly based on the currency exchange.
Artilife works with multiple brands on launching pre-order campaigns for quality inventory management. Some of the products are on pre-order basis where we will be bulk-ordering from the brand owner after acquiring your order placement and further distribute to you when the product reaches our hand.
Each product page shows the specific product's availability whether it is Ready Stock / Pre-Order. If the product has a "Pre-Order NOW" with estimated shipping in 3-4 weeks, it indicates that we are collecting orders from our beloved customers and making a purchase order to the brand owner as soon as possible.
If the product has an outdated shipping date, it indicates that products are yet to reach our hand or there's some glitch in our website coding (please let us know).
If the product is Ready Stock, please allow 2 working days to prepare your order before we send it off. Your order will be shipped via registered postage and a tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
Some of the products do have warranty as a guarantee of purchase to our buyers. You can find out the product warranty in the product FAQs tab (if applicable)
This Warranty is your exclusive remedy for defective workmanship or materials in your Product. The brand manufacturer warrants that the hardware will be free from manufacturing defects and, under its intended and ordinary consumer use, will function substantially in accordance with technical specifications for a certain period from the date your Product was delivered to you or picked up by you.
Warranty Service. If you start a warranty claim and we confirm that your Product does not perform accordingly, we’ll replace, repair or refund it (in our discretion). For replacement and repair cases, Artilife will be dealing directly from the brand manufacturer and process accordingly which will take a certain period of time, from 14 days to 30 days at most.
Color of the products may vary from the actual product due to shooting. Rest assured that all goods are mainly shipped from the manufacturer directly to Artilife.
Visuals are created for marketing content and illustrative purposes only, some of the accessories might not be included. Please refer to the specifications as the main content.