We cover both West / East Malaysia and Singapore.
If you are from Singapore, you are able to switch the currency from MYR > SGD in order to view the product price. Even though our payment gateway accepts only MYR, you're still be able to make the payment via Singapore Debit/Credit Card. Your bank will process accordingly based on the currency exchange.
Artilife works with multiple brands on launching pre-order campaigns for quality inventory management. Some of the products are on pre-order basis where we will be bulk-ordering from the brand owner after acquiring your order placement and further distribute to you when the product reaches our hand.
Each product page shows the specific product's availability whether it is Ready Stock / Pre-Order. If the product has a "Pre-Order NOW" with estimated shipping in 3-4 weeks, it indicates that we are collecting orders from our beloved customers and making a purchase order to the brand owner as soon as possible.
If the product has an outdated shipping date, it indicates that products are yet to reach our hand or there's some glitch in our website coding (please let us know).
If the product is Ready Stock, please allow 2 working days to prepare your order before we send it off. Your order will be shipped via registered postage and a tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
Some of the products do have warranty as a guarantee of purchase to our buyers. You can find out the product warranty in the product FAQs tab (if applicable)
This Warranty is your exclusive remedy for defective workmanship or materials in your Product. The brand manufacturer warrants that the hardware will be free from manufacturing defects and, under its intended and ordinary consumer use, will function substantially in accordance with technical specifications for a certain period from the date your Product was delivered to you or picked up by you.
Warranty Service. If you start a warranty claim and we confirm that your Product does not perform accordingly, we’ll replace, repair or refund it (in our discretion). For replacement and repair cases, Artilife will be dealing directly from the brand manufacturer and process accordingly which will take a certain period of time, from 14 days to 30 days at most.
Color of the products may vary from the actual product due to shooting. Rest assured that all goods are mainly shipped from the manufacturer directly to Artilife.
Visuals are created for marketing content and illustrative purposes only, some of the accessories might not be included. Please refer to the specifications as the main content.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You'll only be eligible to return your item if it is found broken, defective or faulty. Upon return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will only be granted for partial refunds.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: ARTILIFE, No. 80, Jalan Melaka Raya 25, Taman Melaka Raya, 75000, Melaka, Malaysia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: ARTILIFE, No. 80, Jalan Melaka Raya 25, Taman Melaka Raya, 75000, Melaka, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Equipped with advanced electrostatic microfiber and active carbon filtration technology, the Airinum Urban Air Mask is designed to protect against the following particles:
Air pollutants (including PM10, PM2.5): The Airinum Urban Air Mask is KN95 certified, similar to the American N95 and European FFP2 certifications. KN95 is an industry-standard and means that the mask provides the intended effectiveness of filtering 95 percent of particles with a mass median diameter of 0.3 micrometers. Therefore, our mask can protect you well from PM10, PM2.5, and even smaller particles.
Pollen: The Airinum Urban Air Mask can protect you from pollen. Our filter has an efficiency of above 95% at 0,3 μm particle size, whereas normal pollen particles are about 10 - 1000 μm in size.
Bacteria and germs: The Airinum Urban Air Mask can help reduce exposure to biological substances, such as bacteria and germs. Please note however that wearing a mask cannot eliminate the risk of infection as it depends on the proper fit of the wearer. The Airinum Urban Air Mask is not designed for clinical environments, such as hospitals or dentist offices.
Smog: The active carbon layer in our filter can help reduce the particles and chemicals in smog.
Automobile exhaust and smoke: The active carbon layer in our filter deodorizes the air and can help reduce automobile exhaust in your surrounding air.
Odor and fragrance: The active carbon layer in our filter deodorizes the air and can help reduce odors and fragrances in your surrounding air.
Animal Allergens: The Airinum Urban Air Mask can protect you from animal allergens. Our filter has an efficiency of above 95% at 0,3 μm particle size, whereas normal animal allergen particles are about 5 - 10 μm in size.Please note that the effectiveness depends on a proper fit and how the mask is worn.
Since 2015, Airinum has worked on building the best mask on the market designed to empower end consumers. In order to do so, we never bought off the shelves components but instead designed them from scratch and pushed innovation. Our products are not designed for medical or industrial use, but the intention of the mask has been to make it optimal for everyday civil use, by bridging technology, functionality and design.
As a result, we have been building a new category among masks, and we have carried out the most useful test for its purpose. We have diligently struck the balance between optimal filtration capacity with minimal breathing resistance. We’ve tested and iterated several times to reach what we think is the best overall functionality.
Recent developments in the world have led to re-classification of products. Masks, in particular, have been forced to undergo stricter certifications, and since the mask market for end consumers is uncharted territory, most masks automatically fall under the standards of industrial use. While a certification or standard may give some indication of the reliability of the product, they don’t offer any insights to the product's true performance without looking under the hood, reading the details of the test reports itself.
While our product has no problem passing any of the industrial tests, the lead time to complete the CE process was unfortunately long. We used an accredited CE test lab and passed all the tests for CE in 2019. Yet, the Covid-19 outbreak caused a delay in the process time and we have not finalized and received the formal certificate from the notified body. Hence, we could not CE mark our products in the latest production batches. We aim to complete the full CE marking for future production.
When it comes to export and import, each country has different regulations & requirements. We believe that most countries will agree with our classification of the mask for civil use, but there is a chance that custom in some countries will classify our masks as industrial (just because it is a mask) and may then require CE marking. If any customer would face such a problem, please contact us immediately and we will help you out. In case the product won’t be able to reach you due to regulations such as CE, Airinum will offer a full refund as well as cover any shipping charges.
All the Airinum Urban Air masks have been carefully assessed and tested/certified by the following institutions:
- RISE: 'Research Institutes of Sweden’: Our filter performed a filtration capacity of over 95% of 0.3 micrometers.
- GB2626:2019 (KN95): Chinese industrial standard. Products that pass this certificate obtain a filtration efficiency to filter out a minimum of 95% of particles sized as small as 0.3 micrometers.
- GB/T 32610-2016: Chinese industrial standard.
- CNS 15980: Taiwanese industrial standard.
Polygiene® is a Swedish patented fabric treatment that permanently protects your garments from smelling like a middle school locker room by stopping the growth of odor-causing bacteria on the outside skin-fabric. The Polygiene® treatment makes the Urban Air Mask stay fresh longer and reduces the number of washes.
Yes, you can wash the mask skin by hand with soap or in the laundry machine under hand-wash mode and hang dry.
Please make sure to not tumble dry the mask skin and to detach the filter and the valves before washing. Do not store it in a bag unless fully dried.
Our filter is not washable. This is because we use both mechanical and static filtering technology. If the filter is soaked in water, the static filtering efficiency will be reduced.
To clean the filter, use a dry soft paper tissue to wipe off the filter.
Yes, there is breathing resistance in any particle filtering respirator mask with high efficiency. For most people, once you are not thinking about it, the resistance is not an issue.