We cover both West / East Malaysia and Singapore.
If you are from Singapore, you are able to switch the currency from MYR > SGD in order to view the product price. Even though our payment gateway accepts only MYR, you're still be able to make the payment via Singapore Debit/Credit Card. Your bank will process accordingly based on the currency exchange.
Artilife works with multiple brands on launching pre-order campaigns for quality inventory management. Some of the products are on pre-order basis where we will be bulk-ordering from the brand owner after acquiring your order placement and further distribute to you when the product reaches our hand.
Each product page shows the specific product's availability whether it is Ready Stock / Pre-Order. If the product has a "Pre-Order NOW" with estimated shipping in 3-4 weeks, it indicates that we are collecting orders from our beloved customers and making a purchase order to the brand owner as soon as possible.
If the product has an outdated shipping date, it indicates that products are yet to reach our hand or there's some glitch in our website coding (please let us know).
If the product is Ready Stock, please allow 2 working days to prepare your order before we send it off. Your order will be shipped via registered postage and a tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
Some of the products do have warranty as a guarantee of purchase to our buyers. You can find out the product warranty in the product FAQs tab (if applicable)
This Warranty is your exclusive remedy for defective workmanship or materials in your Product. The brand manufacturer warrants that the hardware will be free from manufacturing defects and, under its intended and ordinary consumer use, will function substantially in accordance with technical specifications for a certain period from the date your Product was delivered to you or picked up by you.
Warranty Service. If you start a warranty claim and we confirm that your Product does not perform accordingly, we’ll replace, repair or refund it (in our discretion). For replacement and repair cases, Artilife will be dealing directly from the brand manufacturer and process accordingly which will take a certain period of time, from 14 days to 30 days at most.
Color of the products may vary from the actual product due to shooting. Rest assured that all goods are mainly shipped from the manufacturer directly to Artilife.
Visuals are created for marketing content and illustrative purposes only, some of the accessories might not be included. Please refer to the specifications as the main content.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You'll only be eligible to return your item if it is found broken, defective or faulty. Upon return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will only be granted for partial refunds.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: ARTILIFE, No. 80, Jalan Melaka Raya 25, Taman Melaka Raya, 75000, Melaka, Malaysia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: ARTILIFE, No. 80, Jalan Melaka Raya 25, Taman Melaka Raya, 75000, Melaka, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once you position the side with the nose foam formed over the bridge of your nose, a properly fitting mask should reach below your chin. If it does not comfortably reach below your chin, the mask is too small to get a good seal.
The Urban Air Mask is built on 3 foundations.
1) Protection. People that know this industry also know that the big determining factor to if a mask will protect you well is fit and filtration in combination. Air takes the easiest way into your lungs, so fit is the most important, and second filtration efficiency. Our mask, therefore, uses a 4 sizing system developed and designed to fit most types of faces. It also has an adjustable nose-clip and a 3D memory nose foam to decrease leakage. Finally, it uses a triple filter technology tested in one of the world's most advanced laboratories in Sweden.
2) Comfort. If you've tested a couple of maskss you know that if it isn't easy to breathe in them, you won't use them after some time. Our mask, therefore, uses an innovative exhalation valve developed and designed in Sweden. It acts as a ventilation system for the mask - removing moist, heat, and carbon dioxide. Anotherr big thing when it comes to masks to how comfortable it is to actually wear them for the long-term. This is why our mask is adjustable and equipped with an extra head strap. Together this gives a better fit while decreasing the pressure on your ears. It also has a changeable filter system that you can wash the outside and plug in new filters to stay hygienic.
3) Design. In our opinion, design does not need to compromise functionality. The Urban Air Mask is therefore desiigned to last. It's reusable modern Swedish design makes it stay an everyday lifestyle accessory just as long as any other item in your wardrobe.
Equipped with advanced electrostatic microfiber and active carbon filtration technology, the Airinum Urban Air Mask is designed to protect against the following particles:
Air pollutants (including PM10, PM2.5): The Airinum Urban Air Mask is KN95 certified, similar to the American N95 and European FFP2 certifications. KN95 is an industry-standard and means that the mask provides the intended effectiveness of filtering 95 percent of particles with a mass median diameter of 0.3 micrometers. Therefore, our mask can protect you well from PM10, PM2.5, and even smaller particles.
Pollen: The Airinum Urban Air Mask can protect you from pollen. Our filter has an efficiency of above 95% at 0,3 μm particle size, whereas normal pollen particles are about 10 - 1000 μm in size.
Bacteria and germs: The Airinum Urban Air Mask can help reduce exposure to biological substances, such as bacteria and germs. Please note however that wearing a mask cannot eliminate the risk of infection as it depends on the proper fit of the wearer. The Airinum Urban Air Mask is not designed for clinical environments, such as hospitals or dentist offices.
Smog: The active carbon layer in our filter can help reduce the particles and chemicals in smog.
Automobile exhaust and smoke: The active carbon layer in our filter deodorizes the air and can help reduce automobile exhaust in your surrounding air.
Odor and fragrance: The active carbon layer in our filter deodorizes the air and can help reduce odors and fragrances in your surrounding air.
Animal Allergens: The Airinum Urban Air Mask can protect you from animal allergens. Our filter has an efficiency of above 95% at 0,3 μm particle size, whereas normal animal allergen particles are about 5 - 10 μm in size.Please note that the effectiveness depends on a proper fit and how the mask is worn.
Since 2015, Airinum has worked on building the best mask on the market designed to empower end consumers. In order to do so, we never bought off the shelves components but instead designed them from scratch and pushed innovation. Our products are not designed for medical or industrial use, but the intention of the mask has been to make it optimal for everyday civil use, by bridging technology, functionality and design.
As a result, we have been building a new category among masks, and we have carried out the most useful test for its purpose. We have diligently struck the balance between optimal filtration capacity with minimal breathing resistance. We’ve tested and iterated several times to reach what we think is the best overall functionality.
Recent developments in the world have led to re-classification of products. Masks, in particular, have been forced to undergo stricter certifications, and since the mask market for end consumers is uncharted territory, most masks automatically fall under the standards of industrial use. While a certification or standard may give some indication of the reliability of the product, they don’t offer any insights to the product's true performance without looking under the hood, reading the details of the test reports itself.
While our product has no problem passing any of the industrial tests, the lead time to complete the CE process was unfortunately long. We used an accredited CE test lab and passed all the tests for CE in 2019. Yet, the Covid-19 outbreak caused a delay in the process time and we have not finalized and received the formal certificate from the notified body. Hence, we could not CE mark our products in the latest production batches. We aim to complete the full CE marking for future production.
When it comes to export and import, each country has different regulations & requirements. We believe that most countries will agree with our classification of the mask for civil use, but there is a chance that custom in some countries will classify our masks as industrial (just because it is a mask) and may then require CE marking. If any customer would face such a problem, please contact us immediately and we will help you out. In case the product won’t be able to reach you due to regulations such as CE, Airinum will offer a full refund as well as cover any shipping charges.
All the Airinum Urban Air masks have been carefully assessed and tested/certified by the following institutions:
- RISE: 'Research Institutes of Sweden’: Our filter performed a filtration capacity of over 95% of 0.3 micrometers.
- GB2626:2019 (KN95): Chinese industrial standard. Products that pass this certificate obtain a filtration efficiency to filter out a minimum of 95% of particles sized as small as 0.3 micrometers.
- GB/T 32610-2016: Chinese industrial standard.
- CNS 15980: Taiwanese industrial standard.
Polygiene® is a Swedish patented fabric treatment that permanently protects your garments from smelling like a middle school locker room by stopping the growth of odor-causing bacteria on the outside skin-fabric. The Polygiene® treatment makes the Urban Air Mask stay fresh longer and reduces the number of washes.
Yes, you can wash the mask skin by hand with soap or in the laundry machine under hand-wash mode and hang dry.
Please make sure to not tumble dry the mask skin and to detach the filter and the valves before washing. Do not store it in a bag unless fully dried.
The Exhalation Valve Stoppers are optional to use and can replace the Valve Caps on the Urban Air Mask 2.0. The Exhalation Valve Stoppers should be used when you want to plug the ventilation function of the mask.
The Exhalation Valve Stoppers have been tested at RISE R&D Center in Sweden with evidence showing that it will block 99% of the exhaled air, diminishing the risk of respiratory droplets escaping into the ambient air.
The Exhalation Valve Stoppers are attached to the valves in the same manner as the Valve Caps. The difference between the two is:
(1) The Exhalation Valve Stoppers have an additional ring inside which closes the blue silicone disc on the valve and thereby disables the ventilation function.
(2) The print on the outside of the Exhalation Valve Stopper indicates that the valve function has been disabled.
The blue silicone disk on the filter is an essential part of the dual valve ventilation system.
When exhaling, the blue silicone disk opens, allowing air that is warm, moist and filled with carbon dioxide to be ventilated out of the space between the face and the mask.
When inhaling, the blue silicone disk is closed, blocking airflow through the valve holes.
If one of the blue silicone discs would pop out of the valves on the filter during assembly, use, or when cleaning the product, It can be reattached. Put the small shaft on the blue silicone disc at the hole in the middle of the filter valve. Push and wiggle the blue disc until the small shaft has gone through the hole on the filter valve. Make sure it is attached by checking that the small dot can be seen from inside the filter valve.
Our filter is not washable. This is because we use both mechanical and static filtering technology. If the filter is soaked in water, the static filtering efficiency will be reduced.
To clean the filter, use a dry soft paper tissue to wipe off the filter.
The Airinum Urban Air Mask is KN95 certified and in process for American N95 and European FFP2 certifications. KN95 is an industry-standard and means that the mask provides the intended effectiveness of filtering above 95 percent of particles with a mass median diameter of 0.3 micrometers.
Yes, there is breathing resistance in any particle filtering respirator mask with high efficiency. For most people, once you are not thinking about it, the resistance is not an issue.
You can use the Airinum Urban Air Mask while doing a mild level of walking, jogging, running, biking, commuting and traveling. Please however note that the Airinum Urban Air Mask is not a breathing resistance training mask.
This Urban Air Mask 2.0 is not a medical device within the meaning of Directive 93/42/CEE or Regulation EU/2017/745 (surgical masks) nor is it personal protective equipment in the sense of Regulation EU/2016/425 (respiratory protective devices). The product should not be used in an industrial or medical setting.
The product is intended to protect against inhaling small particles in the air. The product does not guarantee protection from illness or any harmful substance and it is not for use with chemicals or in an explosive atmosphere. If you are ill, this product is unsuitable. Seek advice from your doctor.
Always check that the product is correctly fitted and covers your nose, mouth, and chin. The product efficiency depends on proper fitting and the filter will only help to provide protection if a full seal can be formed with the face. It is recommended to use the products on bare skin as facial hair or other conditions impact the sealing edge and the user’s face.
The product is not suitable for children under 3 years of age. The product contains small parts and it is recommended that children between 3 and 12 years are supervised while wearing the product.
The product will increase the breathing resistance compared to when not using the product and it can take time to become comfortable with wearing it.
This product does not replace protective measures such as regular hand-washing, physical separation, reduced contact with other people.
Do not use this product when participating in vigorous physical activity.
Clean the product after each use according to the washing instructions provided inside the packaging. The product should be stored safely in the travel pocket (provided in the package) while not in use between -5 to +50 Celsius and 85% maximum humidity.
The filter is not washable and contact with water must be avoided. It will become less effective over time as it is filled with particles. Remove and replace the filter if it becomes damaged or breathing becomes difficult. Product and environment check before use is necessary to ensure no product or oxygen deficiency. Stop using this product at the first signs of damage.