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PRE-ORDER NOW with estimated shipping time of 3-4 weeksThis hygienic fountain streams sieved water through multi-sterilization and five-layer filtration system to keep your pets hydrated and healthy.
We cover both West / East Malaysia and Singapore.
If you are from Singapore, you are able to switch the currency from MYR > SGD in order to view the product price. Even though our payment gateway accepts only MYR, you're still be able to make the payment via Singapore Debit/Credit Card. Your bank will process accordingly based on the currency exchange.
Artilife works with multiple brands on launching pre-order campaigns for quality inventory management. Some of the products are on pre-order basis where we will be bulk-ordering from the brand owner after acquiring your order placement and further distribute to you when the product reaches our hand.
Each product page shows the specific product's availability whether it is Ready Stock / Pre-Order. If the product has a "Pre-Order NOW" with estimated shipping in 3-4 weeks, it indicates that we are collecting orders from our beloved customers and making a purchase order to the brand owner as soon as possible.
If the product has an outdated shipping date, it indicates that products are yet to reach our hand or there's some glitch in our website coding (please let us know).
If the product is Ready Stock, please allow 2 working days to prepare your order before we send it off. Your order will be shipped via registered postage and a tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
Some of the products do have warranty as a guarantee of purchase to our buyers. You can find out the product warranty in the product FAQs tab (if applicable)
This Warranty is your exclusive remedy for defective workmanship or materials in your Product. The brand manufacturer warrants that the hardware will be free from manufacturing defects and, under its intended and ordinary consumer use, will function substantially in accordance with technical specifications for a certain period from the date your Product was delivered to you or picked up by you.
Warranty Service. If you start a warranty claim and we confirm that your Product does not perform accordingly, we’ll replace, repair or refund it (in our discretion). For replacement and repair cases, Artilife will be dealing directly from the brand manufacturer and process accordingly which will take a certain period of time, from 14 days to 30 days at most.
Color of the products may vary from the actual product due to shooting. Rest assured that all goods are mainly shipped from the manufacturer directly to Artilife.
Visuals are created for marketing content and illustrative purposes only, some of the accessories might not be included. Please refer to the specifications as the main content.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You'll only be eligible to return your item if it is found broken, defective or faulty. Upon return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will only be granted for partial refunds.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: ARTILIFE, No. 80, Jalan Melaka Raya 25, Taman Melaka Raya, 75000, Melaka, Malaysia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: ARTILIFE, No. 80, Jalan Melaka Raya 25, Taman Melaka Raya, 75000, Melaka, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
The size of ALNPET+ is approximately the size of a regular household toaster. the specific dimensions of Alnpet+ is: 190x215x175mm. With a massive 2.5L water reservoir, ALNPET is large enough to cater to the hydration needs for all types and sizes of dogs and cats, the refill frequency might vary due to your pets' habits and size, but is more than enough to fulfill the hydration needs of any dog or cat for a whole day without needing to clean. But still, we recommend placing the water source at least 1.5m away from their regular food bowls to maintain the purity and purifying result of ALNPET+.
ALNPET+ is not recommended for outdoor usage, for it is easily exposed to dust and bugs that may easily contaminate the water, it’s our promise that we can filter out and sterilize everything, but being exposed to the outer world can limit the functions and lifespan of our filters, making it easier for bacteria to hide and harbor in our filters which may further contaminate the water.
We do not recommend adding in any additives, they can be easily filtered out from the water, and this may also cause the machines to clog up, filters wear out easier, also risking the chance of developing bacteria or other microorganisms, we recommend only adding plain simple water into the ALNPET+.
The frequency of cleaning may be different due to the size or breed of your pets, but we recommend doing a deep cleaning of the ALNPET+ at least once a week, and simple cleaning every 3-5 days. When doing deep cleaning, using soap water is recommended, but remember to turn on ALNPET+ to make sure that all the soap water in the motor pumps is filtered. If there are still bubbles Easy to make the water circulate but still, this may vary due to personal usage and pet habits.
Yes, it can, We have a small LED bulb on the top of our control panel indicating your current mode, when switched to sterilizing mode (purple light), ALNPET+ keeps the water flowing and our UVC digitally purifies the water at the same time. switch between modes basing on your needs or what you feel best for your pets.