We cover both West / East Malaysia and Singapore.
If you are from Singapore, you are able to switch the currency from MYR > SGD in order to view the product price. Even though our payment gateway accepts only MYR, you're still be able to make the payment via Singapore Debit/Credit Card. Your bank will process accordingly based on the currency exchange.
Artilife works with multiple brands on launching pre-order campaigns for quality inventory management. Some of the products are on pre-order basis where we will be bulk-ordering from the brand owner after acquiring your order placement and further distribute to you when the product reaches our hand.
Each product page shows the specific product's availability whether it is Ready Stock / Pre-Order. If the product has a "Pre-Order NOW" with estimated shipping in 3-4 weeks, it indicates that we are collecting orders from our beloved customers and making a purchase order to the brand owner as soon as possible.
If the product has an outdated shipping date, it indicates that products are yet to reach our hand or there's some glitch in our website coding (please let us know).
If the product is Ready Stock, please allow 2 working days to prepare your order before we send it off. Your order will be shipped via registered postage and a tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
Some of the products do have warranty as a guarantee of purchase to our buyers. You can find out the product warranty in the product FAQs tab (if applicable)
This Warranty is your exclusive remedy for defective workmanship or materials in your Product. The brand manufacturer warrants that the hardware will be free from manufacturing defects and, under its intended and ordinary consumer use, will function substantially in accordance with technical specifications for a certain period from the date your Product was delivered to you or picked up by you.
Warranty Service. If you start a warranty claim and we confirm that your Product does not perform accordingly, we’ll replace, repair or refund it (in our discretion). For replacement and repair cases, Artilife will be dealing directly from the brand manufacturer and process accordingly which will take a certain period of time, from 14 days to 30 days at most.
Color of the products may vary from the actual product due to shooting. Rest assured that all goods are mainly shipped from the manufacturer directly to Artilife.
Visuals are created for marketing content and illustrative purposes only, some of the accessories might not be included. Please refer to the specifications as the main content.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You'll only be eligible to return your item if it is found broken, defective or faulty. Upon return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will only be granted for partial refunds.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: ARTILIFE, No. 80, Jalan Melaka Raya 25, Taman Melaka Raya, 75000, Melaka, Malaysia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: ARTILIFE, No. 80, Jalan Melaka Raya 25, Taman Melaka Raya, 75000, Melaka, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If your speaker is behaving unexpectedly or you are having difficulty pairing, we recommend you do a factory reset.
Before you start, please check the serial number of your product which can be found on the back of the product packaging, and typically near a barcode. Serial numbers are a unique sequence of numbers that are around 11-digit long. After checking your serial number, please follow the steps corresponding to your model.
If your serial number starts with 31 or 503, follow this factory reset
1. Go into the wireless connection settings and "forget" Femtio on all connected devices. Femtio will no longer be synced.
2. Turn off the speaker.
3. Press and hold the power button for 10 seconds.
4. Femtio is now reset. Turn it on to pair your device.