We cover both West / East Malaysia and Singapore.
If you are from Singapore, you are able to switch the currency from MYR > SGD in order to view the product price. Even though our payment gateway accepts only MYR, you're still be able to make the payment via Singapore Debit/Credit Card. Your bank will process accordingly based on the currency exchange.
Artilife works with multiple brands on launching pre-order campaigns for quality inventory management. Some of the products are on pre-order basis where we will be bulk-ordering from the brand owner after acquiring your order placement and further distribute to you when the product reaches our hand.
Each product page shows the specific product's availability whether it is Ready Stock / Pre-Order. If the product has a "Pre-Order NOW" with estimated shipping in 3-4 weeks, it indicates that we are collecting orders from our beloved customers and making a purchase order to the brand owner as soon as possible.
If the product has an outdated shipping date, it indicates that products are yet to reach our hand or there's some glitch in our website coding (please let us know).
If the product is Ready Stock, please allow 2 working days to prepare your order before we send it off. Your order will be shipped via registered postage and a tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
Some of the products do have warranty as a guarantee of purchase to our buyers. You can find out the product warranty in the product FAQs tab (if applicable)
This Warranty is your exclusive remedy for defective workmanship or materials in your Product. The brand manufacturer warrants that the hardware will be free from manufacturing defects and, under its intended and ordinary consumer use, will function substantially in accordance with technical specifications for a certain period from the date your Product was delivered to you or picked up by you.
Warranty Service. If you start a warranty claim and we confirm that your Product does not perform accordingly, we’ll replace, repair or refund it (in our discretion). For replacement and repair cases, Artilife will be dealing directly from the brand manufacturer and process accordingly which will take a certain period of time, from 14 days to 30 days at most.
Color of the products may vary from the actual product due to shooting. Rest assured that all goods are mainly shipped from the manufacturer directly to Artilife.
Visuals are created for marketing content and illustrative purposes only, some of the accessories might not be included. Please refer to the specifications as the main content.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You'll only be eligible to return your item if it is found broken, defective or faulty. Upon return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will only be granted for partial refunds.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: ARTILIFE, No. 80, Jalan Melaka Raya 25, Taman Melaka Raya, 75000, Melaka, Malaysia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: ARTILIFE, No. 80, Jalan Melaka Raya 25, Taman Melaka Raya, 75000, Melaka, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Yes, you can use one T2 earbud on its own for both playback and calls. Both earbuds have the same components (speakers and microphones), which means that you can use either the left or right earbud at your leisure.
To ensure a stable connection, always keep the unused earbud inside the charging case.
It’s always a good idea to charge both earbuds until full after having used them separately to maintain the same battery levels.
No, T2 does not support wireless charging through Q1-technology or similar. Charge your T2 case by inserting a Type-C USB-cable and connecting it to either a USB-port or to a wall socket via an adapter.
We recommend using the Sudio cable included in the product packaging, however other third-party Type-C USB-cables may be compatible too.
If the person you're having a phone call with cannot hear you well, there are several different factors that could be causing this. We'll guide you step-by-step to localize the issue and outline which factors you can and cannot affect.
Check the hardware
One of the first things to check is if the earbuds (where the microphones are placed) are dirty or if any of the ports are obstructed. If you notice any dust or dirt on the earbuds, gently remove it.
Avoid windy or loud environments
While the beamforming microphones aid in canceling out any outside noise, it's always best to check if the sound quality improves in a more quiet area, whenever possible.
Pay attention to how the earbuds are worn
Keep in mind that the T2 microphones are tuned to listen for speech from a certain direction and distance, approximately from your ears (where the earbuds are placed) to your mouth (where your voice is coming from). Make sure to fit the earbuds so that the pointy end (where the microphones are located) is aligned with your mouth. Wearing the earbuds incorrectly or using one earbud at a time can affect the sound quality of your voice. If you prefer using only one earbud, make sure to keep the other one inside the T2 charging case in the meantime.
Record your own voice
The next step is to check if the issue lies in the microphones. Using your paired device, make a recording of yourself talking. Examples of this are using the built-in camera or a voice memo app.If your voice sounds good during the recording, you can rule out issues with the microphone.
Charge the battery
Phone calls and VoIP calls use more battery than with normal playback, considering that both the speakers and microphones are used at the same time. You may experience poorer call quality if your earbuds are low on battery.
Check for signal interference
Glitching, distortions, delays, and other sound issues during a call are most often caused by interference, either from other Bluetooth devices nearby, Wi-Fi networks or cell reception. While localizing the source of the interference can be tedious and time-consuming, it will help you single out which devices are affecting the sound quality.
The best way to determine the source of the interference is by ruling out each scenario one by one while on a call with a helpful friend. As a rule of thumb, always perform a factory reset on your T2 if you're experiencing connection issues. Then, with each completed step below, check if the sound quality changes.
If you have any other Bluetooth devices connected to the same device that your T2 is paired with, such as other wireless audio products, smartwatches, keyboards, mice etc., disconnect all but T2. If you notice a difference, you can then pair each device again one by one.
If your device is connected to a Wi-Fi network, disconnect it and check the call quality again. If the sound quality improves, your Wi-Fi network may be using the same frequency as the T2 earbuds or the paired device. You can possibly overcome this by moving closer to your router, or by changing the channel in your router settings. Refer to the manufacturer's documentation for more information.
Other physical objects in your vicinity can also cause interference, including (but not limited to); walls, large solid objects, jewelry, metal objects, microwaves, or any object that emits frequencies of 2.4GHz.
The QR code printed inside the lid of the T2 charging case can be scanned to reveal the unit's serial number.
By scanning the code with your smartphone camera or with third-party QR code scanners, the 12-digit serial number appears on the screen.
The serial number is required when you register your product to Sudio Sphere, and may also be required in a warranty claim process.
If you are unable to scan the serial number, you can also find it underneath a QR code on the product packaging.